Shipping Policy

Thank you for shopping with Rouz n Retreat. Please read our shipping policy carefully so you know what to expect when placing your order.

Local Pickup & Delivery

Many of our Beyond Sea Moss™ blends are available for local pickup only. We are located in the Cypress, TX area and also offer local delivery within Cypress and the greater Houston area.

Pickup hours: Monday – Saturday, 9:00 AM – 6:00 PM CST
Preparation time: 3–5 business days for sea moss blends (made to order in small batches)
You will receive a notification when your order is ready for pickup or out for delivery

Processing Time

All of our sea moss blends are handcrafted in small batches and made to order. Please allow the following processing times before your order ships or is ready for pickup:

Sea moss blends: 1–3 business days
Dropshipped items: 1–5 business days

Orders are not processed on weekends or holidays. Processing time does not include shipping transit time.

Domestic Shipping (United States)

We ship to all 50 U.S. states, Washington D.C., and U.S. territories. P.O. Boxes are accepted via USPS.

Shipping Method	Estimated Delivery	Carrier
Standard Shipping	3–7 business days	USPS
Expedited Shipping	2–3 business days	USPS
Express Shipping	1–2 business days	USPS

Free shipping promotions, when available, apply to standard shipping only and may be subject to minimum order requirements.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package directly through the USPS website.

International Shipping

We do not currently offer international shipping. We ship within the United States only.

Lost, Damaged, or Stolen Packages

Rouz n Retreat is not responsible for packages that are lost, damaged in transit, or stolen after delivery confirmation. If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date and we will do our best to assist you.

For stolen packages, we recommend filing a claim with your local post office or carrier and checking with neighbors or building management.