Q&A
Questions & Answers
Frequently Asked Questions
Everything you need to know about our services, products, and how we work. Still have questions? We're easy to reach.
What is Rouz n Retreat?
Rouz n Retreat is a wellness advocacy practice and the DBA (trade name) of Rousemoore LLC, a Texas limited liability company. We help you organize your own health information through assessments, lab access, supplement guidance, and one-on-one wellness advocacy. We are not a licensed medical practice and do not diagnose, treat, cure, or prevent any disease.
Are you a medical practice?
No. Rouz n Retreat is a wellness advocacy and education practice. Our team includes a certified health and wellness coach, not a licensed physician, dietitian, or medical professional. Our services are for general wellness purposes only. We always encourage clients to work with their licensed healthcare providers for medical decisions.
Where are you located?
We are based in Cypress, Texas (Houston area). We offer local pickup, local delivery, and online services for clients anywhere. Visit our Local Pickup & Delivery page for details.
What does a Wellness Assessment include?
The Wellness Assessment is a guided online questionnaire that collects information about your symptoms, health history, and wellness goals. From your responses, we generate a personalized report organized around your body's systems. It's the foundation of everything we do and the recommended starting point for all new clients.
What is Wellness Advocacy?
Wellness Advocacy is a one-on-one session with a certified wellness coach. We review your assessment report with you, help you understand what the results mean, and discuss potential next steps — whether that's a supplement protocol, lab testing, or a referral to a licensed provider.
How does lab testing work?
We provide access to lab testing through an independent network of licensed practitioners who review and authorize orders. You don’t need a doctor’s visit to order. Once results are returned, we can help you understand them in the context of your wellness goals. Note that our review is for wellness guidance only — not a medical diagnosis.
Do you accept insurance?
No. All assessments, advocacy sessions, lab testing, and products are available on a cash-pay basis only. They are not eligible for insurance reimbursement or direct billing. Payment plans are available — contact us to learn more.
What products do you offer?
We offer handcrafted sea moss blends (gel and powder), herbal teas, botanical supplements, and a Seaweed Topper for Dogs. We also provide access to professional-grade supplements through our Fullscript storefront. Most of our blends are made to order using ingredients sourced from Maine Coast Sea Vegetables, Mountain Rose Herbs, and PureBulk.
Are your products FDA-approved?
No. Like all dietary supplements, our products have not been evaluated or approved by the FDA. They are not intended to diagnose, treat, cure, or prevent any disease. See our full Disclaimer for details on our production standards, ingredient sourcing, and safety notices.
How should I store sea moss gel?
Refrigerate immediately upon receipt and after every use. Sea moss gel is a perishable whole-food product. Consume within 3–4 weeks of opening. Discard if you notice mold, an off smell, or significant color change.
Can I get a custom blend?
Yes. Contact us to discuss a personalized formulation based on your wellness goals. Custom blends are non-refundable once prepared.
How long does it take to prepare my order?
Sea moss gel and powder blends require 3–5 business days to prepare as they are made to order. The Seaweed Topper for Dogs is shelf-stable and available immediately. You’ll receive a text and email notification when your order is ready.
What is your pickup window policy?
Once notified that your order is ready, you have 3 days to pick up gel and powder blends. A $10 re-holding fee applies if you miss the window without prior notice. See our Local Pickup & Delivery page for full details.
Do you ship nationally?
Not at this time. We currently serve the Cypress and greater Houston, Texas area via local pickup and delivery. Follow us on Instagram @rouznretreat_ for updates on expanded shipping availability.
What is your return policy?
Because most products are made to order, we cannot accept returns on opened herbal products. We do accept returns for damaged, defective, or incorrect orders. Wellness assessment and advocacy services are non-refundable once rendered. See our full Refund Policy for details.