Q&A
Rouz n Retreat
Questions & Answers
Everything you need to know about our blends, our sourcing, ordering, and consultations. If your question is not answered here, email us at rouznretreat@gmail.com.
About Beyond Sea Moss
What is Beyond Sea Moss?
Beyond Sea Moss is not regular sea moss. It is a premium seaweed and herbal wellness blend created for people who want more than a basic jar of sea moss gel.
Traditional sea moss is usually made with one seaweed, commonly Irish Moss, blended into a gel. Beyond Sea Moss begins with the ocean's natural mineral-rich foundation, then builds on it with carefully selected herbs, mushrooms, vitamins, minerals, and functional ingredients designed to support everyday wellness.
This is why we call it Beyond Sea Moss. It is seaweed wellness with purpose.
What is the difference between Beyond Sea Moss and regular sea moss?
Regular sea moss is often simple. That is not a bad thing — but it is limited. Beyond Sea Moss is different because it is purpose-based.
- One seaweed
- Basic gel only
- General wellness only
- No targeted ingredients
- Not separated by wellness need
- Multiple sea vegetables
- Seaweed plus functional herbs and nutrients
- Purpose-built formulas
- Targeted by wellness goal
- Small batch, made to order
Our goal is not to follow a trend. Our goal is to help people understand what they are putting into their body and why.
What are the benefits of Beyond Sea Moss?
Beyond Sea Moss™ is designed to support the body through daily nourishment. Depending on the blend, our formulas may support:
These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.
Sourcing & Quality
Where does your seaweed come from?
Our sea vegetables are sourced from a certified organic supplier that has been operating since 1971 — one of the oldest and most trusted in the industry. The seaweed is hand-harvested from the rocky, cold waters of the Downeast Maine coast, spanning from Bar Harbor to Eastport and extending up to the outer shores of Nova Scotia.
Every harvester monitors their beds for sustainability, keeping freshly picked plants free of contaminants throughout harvest, transport, drying, and packing.
No synthetic inputs. No shortcuts. Just clean, ocean-harvested sea vegetables.
Is your seaweed tested for toxins and heavy metals?
Yes. Our sea vegetables are sourced from a supplier that conducts rigorous third-party testing on every harvest. Testing includes screening for heavy metals such as lead, arsenic, cadmium, and mercury, as well as pesticides, bacteria, and other contaminants.
We take the safety and purity of our ingredients seriously. Our sourcing standards require that every batch meet strict quality thresholds before it is used in any Rouz n Retreat blend.
Are your products organic?
Yes — the sea vegetables used in all Beyond Sea Moss™ blends are sourced from a certified organic supplier. This supplier was among the first certified organic seaweed companies in the world, helping to develop organic certification standards in the early 1990s.
Rouz n Retreat is committed to using quality ingredients. We do not use synthetic inputs, artificial additives, or filler ingredients in our blends.
Ordering
Do you ship nationally?
Not at this time. Rouz n Retreat is a Texas based small business currently serving the greater Houston area only. All products are available for local pickup or local delivery within that area. We do not ship nationally at this time. Email rouznretreat@gmail.com to confirm your location is within our service area before ordering.
What is the difference between gel and powder?
Gel — our sea moss gel is a smooth, ready-to-use blend. It must be refrigerated immediately upon receiving and used within the timeframe indicated on the jar. Available in 8oz, 12oz, and 16oz.
Powder — our powder format is the same formula in a shelf-stable dry form. Because it requires significantly more ingredient concentration to produce, it is priced higher than gel. Available in 8oz only. Powder does not require refrigeration and has a longer shelf life.
How long does it take to prepare my order?
All sea moss gel and powder blends are made to order. Please allow 3 to 5 business days for preparation. The Seaweed Topper for Dogs is the only product available immediately — no preparation time needed.
What is your pickup and delivery policy?
Once your order is ready you will be notified by text and email. From that notification you have:
- 3 days to pick up or receive gel and powder blend orders
- 14 days to pick up or receive the Seaweed Topper for Dogs
If you need more time, contact us before your window closes to request a one-time courtesy extension. If the window lapses without notice, a $10 re-holding fee applies to reschedule. If the product has passed its safe window it will be forfeited with no refund.
The 3-day window begins the moment the notification is sent, regardless of when it is read.
Do you offer returns or refunds?
All sales are final. Because every blend is made to order specifically for you, we are unable to accept returns or issue refunds. We encourage you to ask questions before purchasing. Email rouznretreat@gmail.com and we will help you choose the right product.
Does the gel need to be refrigerated?
Yes. All sea moss gel products must be refrigerated immediately upon receiving. Orders are delivered cold in insulated packaging, but it is important to refrigerate right away. Follow the shelf life indicated on your jar.
How do I use Beyond Sea Moss?
As a general wellness routine, most adults incorporate 1 to 2 teaspoons daily into their diet. It can be taken by the spoonful or added to smoothies, teas, juices, oatmeal, yogurt, or other foods. Always follow the directions on your jar.
If you have specific health concerns or take medications, consult a qualified health professional before use.
Consultations
Do I need a consultation to buy products?
No. You can browse and order any product directly from the store without booking a consultation. Consultations are available for those who want personalized guidance based on their specific health goals, history, and concerns.
What types of consultations do you offer?
- Initial Wellness Consultation (60 min) — $125 — A full review of your health history, lifestyle, symptoms, and goals. Includes product and protocol recommendations. Best starting point for new clients.
- Follow-Up Consultation (30 min) — $65 — For existing clients. Progress review and protocol adjustments. An initial consultation is required before booking a follow-up.
- Product Guidance Session (20 min) — $35 — For those unsure which product is right for their concern. A quick, focused recommendation session.
All consultations are conducted via video or phone.
What happens after I book a consultation?
After booking you will receive a link to complete your Wellness Intake Form. This form covers your health history, current symptoms, medications, allergies, lifestyle, and goals. The practitioner reviews your intake before your session so your time together is focused and productive.
A Rouz n Retreat practitioner will reach out within one business day to schedule your session at a time that works for you.
What is the intake form for?
The Wellness Intake Form allows the practitioner to review your health background before your session so the conversation can be focused, specific, and useful. It covers your health history, current concerns, medications, supplements, allergies, diet, sleep, stress, and goals. Your information is kept confidential and used only to prepare for your consultation.
Where to Find Us
Where can I find Rouz n Retreat in person?
We attend the YMCA Langham Creek Farmers Market on the 2nd and 4th Saturday of each month.
Can I pick up my online order at the farmers market?
Yes. If you place your order at least 3 to 5 business days before a market date, you can coordinate a market pickup. Email rouznretreat@gmail.com to arrange this in advance.
How do I reach Rouz n Retreat?
Email us at rouznretreat@gmail.com. We respond within one business day, Tuesday through Saturday, 9am to 6pm CST.
You can also follow us on Instagram @rouznretreat_, Facebook facebook.com/rouz.n.retreat, and TikTok @rouznherbs.
Still have questions?
Email us at rouznretreat@gmail.com and we will respond within one business day, Tuesday through Saturday.
Email UsThese products are not intended to diagnose, treat, cure, or prevent any disease. Information provided is for educational purposes only and should not replace advice from a qualified healthcare professional.