Shipping policy

ROUZ N RETREAT - SHIPPING POLICY

Last Updated: October 30, 2025

OUR COMMITMENT TO YOU

At Rouz N Retreat, we are committed to delivering your herbal wellness products safely, efficiently, and with care. This Shipping Policy outlines our processing times, shipping methods, costs, and what you can expect when ordering from us.

1. PROCESSING TIME

1.1 Made-to-Order Products

Most of our herbal products are handcrafted to order, including:

  • Loose Leaf Teas
  • Herbal Tinctures
  • Herbal Tablets
  • Botanical Oils
  • Herbal Sachets
  • Incense Powders
  • Herbal Body Butters

Processing Time: 1-3 Business Days

  • Your order will be prepared after payment is confirmed
  • Processing begins on the next business day after your order is placed
  • Orders placed on weekends or holidays will be processed on the next business day
  • You will receive an email notification when your order ships
  • Processing time does NOT include shipping transit time

1.2 Dropshipped Products

Items such as tea kettles, strainers, meditation tools, and other accessories may be shipped directly from our suppliers.

Processing Time: 1-5 Business Days

  • These items may ship separately from your made-to-order products
  • You may receive multiple tracking numbers if items ship from different locations
  • Processing times may vary by supplier

1.3 Business Days

  • Monday through Friday, excluding U.S. federal holidays
  • Orders placed after 2:00 PM CST may be processed the following business day

1.4 Peak Seasons & Delays

During busy periods (holidays, sales events), processing times may be extended:

  • Holiday Season (November-December): Up to 5-7 business days
  • Special Sales/Promotions: Up to 3-5 business days
  • We will notify you of any expected delays via email

2. SHIPPING METHODS & COSTS

2.1 Domestic Shipping (United States)

We offer several shipping options at checkout:

Standard Shipping

  • Carrier: USPS First Class or Priority Mail
  • Delivery Time: 3-7 business days after shipping
  • Cost: Calculated at checkout based on weight and destination
  • Tracking: Included

Expedited Shipping

  • Carrier: USPS Priority Mail
  • Delivery Time: 2-3 business days after shipping
  • Cost: Calculated at checkout
  • Tracking: Included

Express Shipping

  • Carrier: USPS Priority Mail Express or UPS Next Day Air
  • Delivery Time: 1-2 business days after shipping
  • Cost: Calculated at checkout
  • Tracking: Included
  • Important: Express shipping only expedites transit time, NOT processing time

2.2 Free Shipping Promotions

  • We occasionally offer free shipping on orders over a certain amount
  • Free shipping promotions apply to standard shipping only
  • Upgrades to expedited or express shipping are available for additional cost
  • Free shipping may not apply to certain products or destinations
  • Promotional terms will be clearly stated at checkout

2.3 Shipping Cost Calculation

Shipping costs are calculated based on:

  • Package weight
  • Package dimensions
  • Shipping destination
  • Selected shipping method
  • Any applicable discounts or promotions

Shipping costs are displayed at checkout before you complete your purchase.

3. SHIPPING DESTINATIONS

3.1 Domestic Shipping

We currently ship to all 50 U.S. states, including:

  • All 50 states
  • Washington D.C.
  • U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands) - additional shipping time may apply

3.2 P.O. Boxes & Military Addresses

  • We ship to P.O. Boxes via USPS
  • APO/FPO/DPO military addresses are accepted
  • Delivery times to military addresses may vary (typically 7-21 days)

3.3 International Shipping

[If you offer international shipping:] We ship to select international destinations.

International Shipping Information:

  • Processing Time: 1-3 business days (same as domestic)
  • Delivery Time: 7-21+ business days depending on destination and customs
  • Shipping Method: USPS First Class International or Priority Mail International
  • Tracking: Included (tracking may be limited once package enters destination country)
  • Customs Forms: Required for all international shipments

Customer Responsibilities:

  • You are responsible for all customs duties, taxes, and fees
  • These charges are collected by your country's customs office
  • We cannot predict or estimate these charges
  • Packages may be delayed or held by customs
  • We are not responsible for packages seized or destroyed by customs
  • Certain products may be restricted in your country - it is your responsibility to verify

International Returns:

  • International customers are responsible for return shipping costs
  • We recommend purchasing shipping insurance
  • Customs fees are non-refundable

[If you DON'T offer international shipping:] We currently only ship within the United States. International shipping is not available at this time. We apologize for any inconvenience.

4. ORDER TRACKING

4.1 Tracking Information

  • All orders include tracking
  • You will receive a shipping confirmation email with your tracking number
  • Tracking numbers are typically active within 24 hours of shipment
  • Track your package through USPS.com, UPS.com, or the carrier's website

4.2 Checking Your Order Status

To check your order status:

  1. Check your email for shipping confirmation
  2. Log into your account at www.rouznherbs.com
  3. View "Order History" to see tracking information
  4. Contact us at support@rouznherbs.com or 281-858-3477 if you need assistance

4.3 Tracking Updates

  • Tracking is updated as your package moves through the carrier's network
  • Some rural areas may have less frequent tracking updates
  • International tracking may be limited once package leaves the U.S.

5. DELIVERY EXPECTATIONS

5.1 Estimated Delivery Times

Total delivery time = Processing time + Shipping transit time

Example Timelines:

Standard Shipping to California:

  • Processing: 1-3 business days
  • Transit: 3-7 business days
  • Total: 4-10 business days from order placement

Express Shipping to New York:

  • Processing: 1-3 business days
  • Transit: 1-2 business days
  • Total: 2-5 business days from order placement

Important Notes:

  • These are estimates, not guarantees
  • Actual delivery times may vary based on carrier performance
  • Weather, natural disasters, or other events beyond our control may cause delays
  • Holidays and weekends may extend delivery times

5.2 Delivery Address

  • You are responsible for providing a complete and accurate shipping address
  • We are not responsible for packages delivered to incorrect addresses you provided
  • Address changes must be requested immediately after ordering
  • Once a package has shipped, address changes may not be possible

5.3 Delivery Signature

  • Standard and expedited shipments do not require signature
  • Packages are typically left at your door or mailbox
  • Signature confirmation is available upon request for additional fee
  • We recommend signature confirmation for high-value orders

5.4 Multiple Items

If your order contains both made-to-order products and dropshipped items:

  • Items may ship separately
  • You may receive multiple packages at different times
  • Each package will have its own tracking number
  • All items will be shipped within the stated processing times

6. SHIPPING ISSUES & PROBLEMS

6.1 Lost Packages

If your tracking shows delivered but you haven't received your package:

  1. Check thoroughly:
    • All doorways, porches, and mail areas
    • With neighbors who may have accepted delivery
    • With household members
    • In secure mail rooms or package lockers
    • Behind bushes, planters, or other concealment areas
  2. Contact the carrier:
    • USPS: 1-800-ASK-USPS (1-800-275-8777) or usps.com
    • UPS: 1-800-742-5877 or ups.com
    • Request they investigate the delivery
  3. Contact us:
    • If carrier cannot locate package, contact us at support@rouznherbs.com or 281-858-3477
    • We will work with you to resolve the issue
    • We may file a claim with the carrier on your behalf

Important: We cannot be held responsible for packages marked as delivered by the carrier. We recommend purchasing shipping insurance for valuable orders.

6.2 Delayed Packages

If your tracking hasn't updated or shows unusual delays:

  1. Check tracking regularly - Sometimes updates are delayed
  2. Wait 2-3 days past expected delivery - Carriers may deliver without final scan
  3. Contact the carrier - They can provide more detailed information
  4. Contact us - We will help investigate and resolve delays

Weather & Natural Disasters:

  • Severe weather may delay shipments
  • Carriers may suspend service to affected areas
  • We will notify you of any known delays affecting your order

6.3 Damaged Packages

If your package arrives damaged:

  1. Document the damage:
    • Take photos of the damaged packaging
    • Take photos of any damaged products
    • Keep all packaging materials
  2. Contact us immediately:
  3. We will:
    • File a claim with the carrier if necessary
    • Send you a replacement at no charge, OR
    • Issue a full refund

Do not discard damaged items or packaging until we've reviewed your claim.

6.4 Wrong Address Delivery

If you entered an incorrect shipping address:

  • Contact us immediately at support@rouznherbs.com
  • If package has not yet shipped, we may be able to update the address
  • If package has shipped, address changes are typically not possible
  • You may need to contact the carrier to attempt package interception (fees may apply)
  • We are not responsible for packages delivered to addresses you provided

6.5 Refused or Returned Packages

If you refuse delivery or a package is returned to us:

  • Return shipping fees will be deducted from any refund
  • Unclaimed packages returned to us may incur restocking fees
  • We will contact you if your package is returned
  • You may be charged original shipping costs for reshipment

7. SHIPPING INSURANCE

7.1 Optional Shipping Insurance

  • Shipping insurance is available for purchase at checkout
  • Protects against loss, theft, or damage during transit
  • Highly recommended for high-value orders
  • Insurance claims are processed through the insurance provider

7.2 Without Insurance

If you choose not to purchase shipping insurance:

  • We will do our best to resolve issues
  • We may not be able to offer refunds or replacements for lost or stolen packages after carrier confirms delivery
  • Carrier liability is limited (typically $50-$100)

8. PACKAGE THEFT

8.1 Stolen Packages

We understand that package theft is unfortunately common. However:

  • Once the carrier confirms delivery, the package is your responsibility
  • We are not responsible for packages stolen after delivery
  • We recommend having packages delivered to secure locations

8.2 Prevention Tips

To reduce risk of package theft:

  • Require signature confirmation (available for additional fee)
  • Ship to a workplace or secure location
  • Use a package locker service (Amazon Hub, UPS Access Point, etc.)
  • Install a security camera or video doorbell
  • Track your package and retrieve it promptly
  • Ask neighbors to collect packages when you're away
  • Consider purchasing shipping insurance

8.3 Reporting Theft

If your package is stolen:

  1. File a police report
  2. Contact the carrier
  3. Contact us - we will try to help, but cannot guarantee resolution without insurance

9. CUSTOMS & INTERNATIONAL ORDERS

[Only include if you ship internationally]

9.1 Customs Documentation

  • All international shipments require customs forms
  • We accurately declare contents and value
  • We cannot mark items as "gift" or undervalue for customs purposes
  • Falsifying customs documents is illegal

9.2 Customs Delays

  • Packages may be held by customs for inspection
  • Clearance times vary by country (typically 1-10 business days)
  • Some countries have slower customs processing
  • We have no control over customs processes or timelines

9.3 Customs Duties & Taxes

  • You are responsible for all import duties, taxes, and customs fees
  • These fees are set by your country's government
  • We cannot estimate or prepay these fees
  • Refusal to pay customs fees may result in package return or destruction
  • Customs fees are non-refundable

9.4 Restricted Items

  • Some herbal products may be restricted in certain countries
  • It is your responsibility to verify product legality in your country
  • We are not responsible for packages seized by customs
  • No refunds for packages confiscated by customs

10. SPECIAL CIRCUMSTANCES

10.1 Order Cancellations After Shipping

  • Once your order has shipped, it cannot be cancelled
  • You may refuse delivery, but return shipping fees will apply
  • See our Return and Refund Policy for more information

10.2 Address Changes After Shipping

  • Contact the carrier immediately to request package interception
  • Package interception fees may apply
  • Success is not guaranteed
  • We cannot be held responsible if address change is not possible

10.3 Vacation Holds

If you'll be away when your package is scheduled to arrive:

  • Contact the carrier to request a vacation hold
  • Most carriers offer this service free of charge
  • Holds typically last up to 30 days

10.4 Weather & Natural Disasters

  • Severe weather may cause shipping delays
  • We will notify you of known delays affecting your order
  • Delivery timeframes do not apply during force majeure events
  • We are not liable for delays caused by circumstances beyond our control

11. SHIPPING RATES & PROMOTIONS

11.1 Shipping Rates

  • Shipping rates are calculated at checkout
  • Rates are based on current carrier pricing
  • Rates are subject to change without notice
  • We reserve the right to adjust shipping costs if address is incorrect or requires special handling

11.2 Free Shipping Promotions

When we offer free shipping:

  • Applies to standard shipping only
  • May have minimum order requirements
  • May exclude certain products or destinations
  • Cannot be combined with other shipping discounts unless stated
  • Promotional terms will be clearly displayed

11.3 Flat Rate Shipping

We may occasionally offer flat rate shipping:

  • One price regardless of order size or weight
  • May have restrictions on eligible products
  • Terms will be clearly stated during promotion

12. CONTACT US

12.1 Questions About Shipping

If you have questions about shipping or need assistance with an order:

Email: support@rouznherbs.com
Phone: 281-858-3477
Website: www.rouznherbs.com

Response Time: We aim to respond within 2-3 business days

12.2 Before Contacting Us

Please have the following information ready:

  • Your order number
  • Tracking number (if available)
  • Photos (if reporting damage)
  • Description of the issue

13. POLICY UPDATES

This Shipping Policy is effective as of [DATE] and may be updated periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

QUICK REFERENCE GUIDE

Shipping Type Processing Time Transit Time Tracking
Standard (Made-to-Order) 1-3 business days 3-7 business days ✅ Yes
Expedited 1-3 business days 2-3 business days ✅ Yes
Express 1-3 business days 1-2 business days ✅ Yes
Dropshipped Items 1-5 business days Varies ✅ Yes
International 1-3 business days 7-21+ business days ✅ Limited

Total Delivery Time = Processing Time + Transit Time

IMPORTANT REMINDERS

✅ Processing time is separate from shipping time
✅ We cannot ship to P.O. Boxes with expedited carriers (USPS only)
✅ Track your package and retrieve it promptly
✅ We are not responsible for stolen packages after delivery
✅ International customers pay all customs fees
✅ Contact us immediately if there's an issue
✅ Consider shipping insurance for valuable orders

Thank you for choosing Rouz N Retreat for your holistic wellness needs. We're committed to getting your products to you safely and efficiently!

Last Updated: October 30, 2025

For questions or concerns, contact us at support@rouznherbs.com or 281-858-3477