Terms of service


ROUZ N RETREAT - TERMS OF SERVICE

Last Updated: October 30, 2025

AGREEMENT TO TERMS

Welcome to Rouz N Retreat. By accessing our website at www.rouznherbs.com or purchasing our products, you agree to be bound by these Terms of Service ("Terms"). Please read these Terms carefully before using our website or services.

If you do not agree with these Terms, you may not access or use our website or purchase our products.

1. GENERAL INFORMATION

1.1 About Us

Rouz N Retreat ("we," "us," or "our") is a holistic wellness business specializing in handcrafted herbal products including loose teas, tinctures, tablets, botanical oils, sachets, incense powders, body butters, and related wellness accessories.

Business Information:

1.2 Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Your continued use of our website or services after changes are posted constitutes acceptance of the modified Terms.

1.3 Additional Policies

These Terms should be read in conjunction with our other policies:

  • Return and Refund Policy
  • Privacy Policy
  • Shipping Policy

2. USE OF OUR WEBSITE

2.1 Eligibility

You must be at least 18 years old to purchase products from Rouz N Retreat. By placing an order, you represent and warrant that you are at least 18 years of age.

2.2 Account Registration

  • You may be required to create an account to make purchases
  • You are responsible for maintaining the confidentiality of your account information
  • You are responsible for all activities that occur under your account
  • You agree to provide accurate, current, and complete information
  • You agree to notify us immediately of any unauthorized use of your account

2.3 Prohibited Uses

You agree not to use our website for any unlawful purpose or any purpose prohibited by these Terms. Prohibited uses include, but are not limited to:

  • Violating any local, state, national, or international law
  • Transmitting any harmful, threatening, abusive, or offensive content
  • Attempting to gain unauthorized access to our systems
  • Using automated systems (bots, scrapers) without permission
  • Impersonating any person or entity
  • Interfering with or disrupting our website or servers
  • Reselling our products without written authorization
  • Making false or misleading statements about our products

3. PRODUCTS & ORDERS

3.1 Product Descriptions

We strive to provide accurate descriptions, images, and information about our products. However:

  • Colors may vary due to monitor settings
  • Product descriptions are for informational purposes only
  • We do not warrant that product descriptions are accurate, complete, or error-free
  • We reserve the right to correct errors, inaccuracies, or omissions at any time
  • We reserve the right to change or update information without prior notice
  • We reserve the right to limit quantities or refuse orders

3.2 Made-to-Order Products

Most of our herbal products are made to order, which means:

  • Products are prepared after your order is placed
  • Preparation typically takes 1-3 business days
  • Made-to-order products cannot be cancelled once preparation begins
  • These products are prepared specifically for you and cannot be resold
  • Returns are limited per our Return and Refund Policy

3.3 Pricing

  • All prices are in USD and are subject to change without notice
  • We reserve the right to correct pricing errors on our website or orders
  • If a pricing error occurs, we will notify you and give you the option to:
    • Cancel your order for a full refund, OR
    • Complete your purchase at the correct price
  • Applicable taxes and shipping costs will be added at checkout
  • Promotional codes and discounts cannot be combined unless explicitly stated

3.4 Payment

  • We accept major credit cards, debit cards, and other payment methods displayed at checkout
  • Payment is processed through secure third-party payment processors (Shopify Payments, PayPal, etc.)
  • You authorize us to charge your selected payment method for your order
  • You represent that you have the legal right to use the payment method provided
  • All payments are in USD
  • We do not store your full credit card information

3.5 Order Acceptance

  • Your order is an offer to purchase products
  • We reserve the right to refuse or cancel any order for any reason, including:
    • Product unavailability
    • Pricing or product description errors
    • Suspected fraudulent or unauthorized transactions
    • Orders that violate these Terms
  • If your order is cancelled after payment, you will receive a full refund

3.6 Order Confirmation

  • You will receive an email confirmation when your order is placed
  • This confirmation does not mean your order has been accepted
  • Order acceptance occurs when we begin preparing your made-to-order products or ship your items

4. SHIPPING & DELIVERY

4.1 Shipping

  • Shipping costs and delivery times are displayed at checkout
  • We ship to addresses within the United States and [international locations if applicable]
  • We are not responsible for delays caused by shipping carriers
  • Risk of loss passes to you upon delivery to the shipping carrier

4.2 Delivery

  • Delivery times are estimates and not guaranteed
  • You are responsible for providing a correct and complete shipping address
  • We are not responsible for packages delivered to incorrect addresses provided by you
  • Undeliverable packages returned to us may be subject to restocking fees

4.3 International Shipping

If we offer international shipping:

  • You are responsible for all customs fees, duties, and taxes
  • International orders may experience customs delays
  • We are not responsible for items held or seized by customs
  • Certain products may be restricted in your country

For detailed shipping information, please see our Shipping Policy.

5. RETURNS & REFUNDS

Returns and refunds are subject to our Return and Refund Policy. Key points include:

  • Opened herbal products cannot be returned due to health and safety regulations
  • Made-to-order products are final sale once opened
  • Unopened products may be returned within 14 days
  • Damaged, defective, or incorrect orders are eligible for full refund or replacement
  • Custom or personalized orders are final sale

Please review our complete Return and Refund Policy for full details.

6. PRODUCT DISCLAIMERS & HEALTH INFORMATION

6.1 Not Medical Advice

IMPORTANT: The information provided on our website and product descriptions is for educational purposes only and is not intended as medical advice, diagnosis, or treatment.

  • Our products are not intended to diagnose, treat, cure, or prevent any disease
  • Statements about our products have not been evaluated by the FDA
  • Always consult your healthcare provider before using herbal products
  • Do not use our products as a substitute for professional medical care
  • Do not disregard medical advice or delay seeking treatment based on information from our website

6.2 Product Safety

  • Read all product labels, descriptions, and precautions before use
  • Discontinue use and consult a healthcare provider if adverse reactions occur
  • Keep all products out of reach of children
  • Store products according to label instructions
  • Do not use products past their expiration date

6.3 Allergies & Sensitivities

  • Review ingredient lists carefully for potential allergens
  • We are not responsible for allergic reactions or sensitivities
  • If you have known allergies, consult your healthcare provider before use
  • Conduct a patch test before using new topical products

6.4 Pregnancy, Nursing & Medical Conditions

  • Many herbs are not recommended during pregnancy or nursing
  • Consult your healthcare provider before use if you are:
    • Pregnant or nursing
    • Taking medications
    • Have a medical condition
    • Scheduled for surgery
  • We are not responsible for complications arising from use during these conditions

6.5 Drug Interactions

  • Herbs may interact with prescription and over-the-counter medications
  • Consult your healthcare provider or pharmacist about potential interactions
  • We are not responsible for drug interactions

6.6 Individual Results

  • Results from using our products may vary
  • We make no guarantees about the effectiveness of our products
  • Individual experiences depend on many factors including overall health, lifestyle, and consistency of use

7. INTELLECTUAL PROPERTY

7.1 Our Content

All content on our website, including but not limited to text, graphics, logos, images, product descriptions, recipes, formulas, and software, is the property of Rouz N Retreat or our licensors and is protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not:

  • Reproduce, distribute, or publicly display our content without permission
  • Use our content for commercial purposes
  • Modify or create derivative works from our content
  • Remove copyright or proprietary notices
  • Use our trademarks without written permission

7.3 User Content

If you submit content to our website (reviews, comments, photos, etc.):

  • You retain ownership of your content
  • You grant us a worldwide, royalty-free, perpetual license to use, display, and distribute your content
  • You represent that you have the rights to submit the content
  • You agree not to submit content that is unlawful, offensive, or infringes on others' rights
  • We reserve the right to remove any content at our discretion

8. LIMITATION OF LIABILITY

8.1 Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR PRODUCTS AND WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Warranties of merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy, reliability, or completeness of content

8.2 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ROUZ N RETREAT SHALL NOT BE LIABLE FOR ANY:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, or use
  • Personal injury or property damage resulting from use of our products
  • Damages arising from reliance on product information
  • Damages exceeding the amount paid for the product in question

8.3 Maximum Liability

Our total liability for any claims arising from your use of our products or website shall not exceed the amount you paid for the specific product giving rise to the claim.

8.4 State Law

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

9. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Rouz N Retreat, its owners, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorney fees) arising from:

  • Your use of our products or website
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Any content you submit to our website
  • Any misuse of our products

10. THIRD-PARTY LINKS & SERVICES

10.1 Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for:

  • The content, accuracy, or practices of third-party websites
  • Products or services offered by third parties
  • Privacy practices of third-party websites

Your use of third-party websites is at your own risk and subject to their terms and policies.

10.2 Third-Party Services

We use third-party services for:

  • Payment processing (Shopify Payments, PayPal, etc.)
  • Shipping (USPS, UPS, FedEx, etc.)
  • Email communications
  • Website hosting and analytics

Your interactions with these services are governed by their respective terms and privacy policies.

10.3 Dropshipped Products

Some products (tea accessories, meditation tools) are dropshipped from third-party suppliers. For these items:

  • Returns and warranties may be subject to the manufacturer's policies
  • Shipping times may vary
  • We act as a facilitator between you and the manufacturer

11. DISPUTE RESOLUTION

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

11.2 Informal Resolution

If you have a dispute with us, please contact us at support@rouznherbs.com or 281-858-3477 to attempt to resolve the issue informally before pursuing legal action.

11.3 Arbitration Agreement

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute arising from these Terms or your use of our products or website shall be resolved through binding arbitration rather than in court, except that:

  • You may assert claims in small claims court if your claims qualify
  • Either party may seek injunctive or equitable relief in court

Arbitration Rules:

  • Arbitration will be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules
  • The arbitration will be held in [Your County, State] or another mutually agreed location
  • Each party will bear their own costs and fees
  • The arbitrator's decision will be final and binding

Class Action Waiver: You agree that any arbitration or legal proceeding shall be conducted on an individual basis only. You waive the right to participate in a class action, class arbitration, or representative action.

11.4 Opt-Out of Arbitration

You may opt out of the arbitration agreement by sending written notice to support@rouznherbs.com within 30 days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of the arbitration agreement.

11.5 Jurisdiction

If the arbitration agreement does not apply, you agree to submit to the personal jurisdiction of the state and federal courts located in Delaware.

12. TERMINATION

12.1 Termination by You

You may stop using our website and services at any time.

12.2 Termination by Us

We reserve the right to terminate or suspend your access to our website immediately, without prior notice, for any reason, including but not limited to:

  • Breach of these Terms
  • Suspected fraudulent activity
  • Abusive or inappropriate behavior
  • At our sole discretion

12.3 Effect of Termination

Upon termination:

  • Your right to use our website ceases immediately
  • Provisions that should survive termination will remain in effect (including warranty disclaimers, limitations of liability, indemnification)
  • You remain responsible for any outstanding orders or payments

13. MISCELLANEOUS

13.1 Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, and Shipping Policy, constitute the entire agreement between you and Rouz N Retreat regarding your use of our website and products.

13.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

13.3 Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

13.4 Assignment

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms without restriction.

13.5 No Agency

Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Rouz N Retreat.

13.6 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or governmental actions.

13.7 Notices

Notices to you may be made via email, regular mail, or by posting to our website. Notices to us should be sent to:

Rouz N Retreat
support@rouznherbs.com
281-858-3477

13.8 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

14. CONTACT INFORMATION

If you have questions about these Terms of Service, please contact us:

Email: support@rouznherbs.com
Phone: 281-858-3477
Website: www.rouznherbs.com

Response Time: We aim to respond to all inquiries within 2-3 business days.

15. YOUR ACCEPTANCE OF THESE TERMS

By using our website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

If you do not agree to these Terms, please do not use our website or purchase our products.

Thank you for choosing Rouz N Retreat for your holistic wellness journey.

Last Updated: October 30, 2025

QUICK REFERENCE: KEY TERMS

  • Eligibility: Must be 18+ to purchase
  • Made-to-Order: Most products prepared after order; limited returns
  • Returns: Opened herbal products cannot be returned (health/safety)
  • Medical Disclaimer: Products not intended to treat, cure, or prevent disease
  • Consultation Required: Consult healthcare provider before use
  • Liability: Limited to amount paid for product
  • Disputes: Resolved through binding arbitration (with opt-out option)
  • Changes: We may update Terms; continued use means acceptance
  • Governing Law: [Your State] law applies

Rouz N Retreat is committed to your wellness and safety. Please use our products responsibly and consult healthcare professionals for medical concerns.